1. Try Before You Pay
Your first Vincoder subscription on an account starts with a 7-day free trial with full access, one per account. Starting the trial does not require a payment method. If you do nothing, the trial simply ends after 7 days and nothing is charged. If you decide to keep using Vincoder, you subscribe: if you subscribe during the trial, your first payment is taken when the trial ends; if you subscribe after it, your first payment is taken when you subscribe. We encourage you to use the trial to make sure Vincoder works for you before any payment is made.
2. 14-Day Money-Back Guarantee
If Vincoder is not what you expected, we offer a full refund of your first subscription payment when you request it within 14 days of that payment. No forms, no hard feelings.
- The guarantee applies to your first payment after the free trial
- Renewal payments are not refundable, except as described in Section 5 or where required by law — cancel anytime before renewal to avoid the next charge
- When a refund is issued, your subscription and access end at that time
3. How to Request a Refund
Purchases are processed by Paddle, our merchant of record — Paddle appears on your card statement and issues your invoice. You can request a refund either way:
- Email us at contact@vincdata.ca from your account email with the word “refund” — we handle the rest
- Or reply to your Paddle receipt email / use paddle.net to contact Paddle directly
Approved refunds are returned to your original payment method by Paddle, typically within 5–10 business days depending on your bank.
4. Canceling Your Subscription
You can cancel anytime from your Vincdata dashboard. Cancellation stops future charges; you keep access until the end of the period you already paid for (or until your trial ends). Canceling is not the same as requesting a refund — if you want your first payment back within the 14-day window, or a refund under Section 5, tell us that too.
5. Refunds When We Make a Material Change
If we make a material change (as defined in Section 11 of our Terms of Service), you can cancel and, on request, get back the unused part of the period you have already paid for, in proportion to the whole days left in it, including the tax you paid on that part. Ask before the change takes effect (or, for an urgent change under that Section, within 30 days of our email about it), at contact@vincdata.ca, and we will end your subscription that day. If you are still within the 14-day money-back guarantee, you get the full refund instead.
6. Your Statutory Rights
Nothing in this policy limits any non-waivable rights you have under applicable consumer protection law, including Alberta's Consumer Protection Act and equivalent laws in your place of residence. Where such laws grant you a broader refund or cancellation right, those laws prevail.
7. Questions
Anything unclear? Email contact@vincdata.ca — a human reads it.
This policy is offered by Vincdata Technologies Inc., operating as VincData.